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CRM maintains high level of quality for its services by its quality assurance department. Quality assurance department is composed of Quality Assurance Manager and Quality Control Manager. QA improves and controls the whole system via regular internal checks. Internal checks which provide the maintenance of quality assurance are done according to CRM standard operating procedures (SOPs).
QA department controls the SOPs and the working procedures and prepares the documentation and Quality Control Procedures that are necessary to guarantee a harmonization in its services and working procedures. continue>
